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Robots Become More Useful in Factories

Most people associate factory automation with large robotic machines, such as those that weld automobile chassis on assembly lines. But as prices drop and technology improves, robots are being deployed for smaller and more varied tasks, and they are getting better at...

Let Robots Deal With Customer Complaints, They’re Better At It

Nothing about customer service is easy. You get impatient when you’re the customer and your questions seem to vaporize into thin air. If you’re the rep, you never know when you could get attacked by someone demanding to speak to your manager. What if robots could take...