Veterans visiting some Department of Veterans Affairs medical centers may notice something different at their next appointment: Their doctor is looking at them instead of typing furiously into a computer.
The change comes from a new artificial intelligence tool the VA launched in October that listens to appointments and automatically generates clinical notes. The technology, called ambient AI scribe, frees providers from one of health care’s biggest frustrations while giving veterans something they say has been missing for years, genuine eye contact and conversation.
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