As business people, we make thousands of routine decisions every day across the enterprise: Should I offer the customer product X or product Y? Do I route this work to person A or person B? From the corner office to the frontline staff, we’re constantly making these judgment calls, both big and small, and acting on them—all day long and as fast as we can.
But it seems we just can’t act quickly enough. Customers want their iPhone 27 delivered tomorrow, their bank account opened in seconds and their insurance claim settled yesterday. Businesses can’t scale with the speed and precision to satisfy them. And with the threat of a recession hanging over corporate budgets, the degree of difficulty is only getting bigger.
It looks like an impossible task: Act faster, with better outcomes, using fewer resources. But it’s more within our grasp than most realize.
Enter the concept of the autonomous enterprise.
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