During Chipotle’s Q2 earnings call in late July, executives made it clear the system needed to refine some of its operational processes as dine-in business returns while off-premise business remains elevated.
In doing so, Chief Restaurant Officer Scott Boatwright touted the company’s Project Square One, a game plan focused on employee training to execute orders more efficiently. Today, the company announced it’s also getting more technology involved.
Chipotle is testing two technologies specifically to streamline operations and reduce friction–a kitchen management system and an advanced location-based platform.
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