Retailers and convenience stores have increasingly invested heavily in technology, especially mobile applications, that enable customers to do much of the shopping legwork from home. Are autonomous stores the next big thing in retail tech? Chris Hartman, senior director of fuels, forecourt, advertising and construction at Rutter’s, thinks so.
An autonomous store is a cashier-less store that doesn’t require a human presence to ring up purchases or check a customer out. They enable a retailer to manage and optimize all of their traditional store operations, but at obviously less overhead, while providing customers with frictionless checkout.
A perfect example is the Amazon Go store, which enables members to put desired items in a virtual cart and just walk out of the store with their purchases without waiting in line.
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