Officials from the Metropolitan Transit Authority of Harris County unveiled a new regional mobility plan on Feb. 24 that focuses on improving customer-centric services, increasing transit ridership and addressing issues such as safety, cleanliness, accessibility and reliability.
METRO Board Chair Elizabeth Gonzalez Brock addressed the transportation agency’s shift in strategy during the news conference.
“We are calling this set of initiatives METRONow because before we develop anything else, we are going to take care of some crucial issues, fundamental issues, now,” Brock said.
Brock said she understands how METRO’s low ridership numbers are impacted by customers feeling safe on public transit. As part of the organization’s initiative to prioritize safety, Brock said they appointed a new police chief, Ban Tien, who will develop a workforce deployment strategy in order to staff more police on buses and trains.
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