AMERICANS CHOOSING TO —or forced to—stay inside during the Covid-19 pandemic are leaning heavily on food delivery. Instacart sales soared 98 percent, and Amazon Fresh sales 68 percent, in March, compared with February, according to the consumer analytics firm Second Measure.
Restaurants that can’t open their doors are tapping delivery services to preserve some revenue. But many delivery workers say they don’t feel safe. Workers for Instacart have said they lack the gloves, face masks, and disinfectant to do the job safely; others who have received equipment complain it’s subpar. And restaurant owners chafe at the high commissions of app-based services like DoorDash, Postmates, and Uber Eats.
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