Recent surveys, studies, forecasts and other quantitative assessments of the progress of AI, highlighted among other findings, disagreements about the impact of chatbots: Do purchase rates go down when people find out they are interacting with a chatbot? Or do chatbots actually increase customer satisfaction and loyalty? And are chatbots already successful in replacing human workers?
AI business impact
A disclosure of chatbot identity before the machine–customer conversation reduces purchase rates by more than 79.7%; when consumers know the conversational partner is not a human, they are curt and purchase less because they perceive the disclosed bot as less knowledgeable and less empathetic; chatbots are four times more effective at selling products than inexperienced workers [Study of 6,200 customers of financial services company published in INFORMS PubsOnline]
https://www.forbes.com/sites/gilpress/2019/09/25/ai-stats-news-chatbots-lead-to-80-sales-decline-satisfied-customers-and-fewer-employees/#435b52cd48e0
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